DeNoir Wellness & Wellbeing Practice Terms and Conditions
Responsible for content in accordance with Section 10 Paragraph 3 MDStV Tax number: : 08/178/53372 Place of jurisdiction and place of performance: 55543 Bad Kreuznach As of: October 2022
These Terms govern your use of the Website and constitute a legally binding contract between DeNoir Wellness & Wellness Practice and you. If you do not wish to be bound by these Terms, your only option is to discontinue using the Website.
PLEASE READ THIS POLICY CAREFULLY BEFORE ACCESSING OR USING THE SITES AND/OR SERVICES. BY ACCESSING OR USING THE SITES AND/OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MAY NOT ACCESS OR USE THE SITES OR SERVICES AND YOU SHOULD DISCONTINUE USE IMMEDIATELY. WE MAY CHANGE THIS AGREEMENT AT ANY TIME, AND SUCH CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON NOTICE, WHICH MAY BE PROVIDED BY POSTING THE MODIFIED AGREEMENT ON THE SITE OR BY EMAIL. USE OF THE SITES AND/OR SERVICES FOLLOWING SUCH NOTICE SHALL BE DEEMED TO BE ACCEPTANCE OF SUCH CHANGES. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE AND/OR THE SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT. YOU IRREVOCABLY AGREE TO SIGN A NON-ELECTRONIC VERSION OF THIS AGREEMENT IF WE REQUEST IT. YOU ARE RESPONSIBLE FOR ANY TELEPHONE AND/OR INTERNET CHARGES YOU INCURRED BY ACCESSING THE SITE.
The purpose of the website is to provide information about our practice and services, to respond to inquiries from clients and potential clients, and to facilitate online reservations and bookings.
You have specific rights in relation to your personal data. In our privacy notice, which you can view here, we describe in detail what information we collect, how we collect it, how we use it, what security measures we take with respect to your personal information, whether and with whom we share it, and your rights you have in relation to your personal data.
For better readability, the generic masculine is used in the terms and conditions of DeNoir Wellness & Wellness Practice. Unless otherwise stated, the personal names used in these General Terms and Conditions also refer to male, female and other gender identities.
All language in the booking conditions is general and any reference to one gender includes the other genders.
All our offers and services (programs, retreats, LifeSelf-Care wellness retreat packages, accompaniments programs, protocols (hereinafter “programs”) are described in summary. All employees such as wellness Navigators, well-being Supervisors, retreat/program companions and Navigators, agents, etc. are collectively referred to as “employees”.
Formulations that mean the singular include the plural and vice versa.
The headings in these Terms are for convenience only and shall not affect their interpretation.
Use of the Website
The DeNoir Wellness & Wellbeing Practice website is provided solely to assist you in determining the availability of services and in legally booking our services. You agree that you assume sole and financial responsibility for your access to and use of the Site and for any access or use by any third party on your behalf, including without limitation anyone under the age of eighteen. You agree that booking through the Website may only be used for the purpose of making legitimate reservations. You understand that excessive or improper use of the booking facilities on the Website may result in you being denied access to these facilities at the sole discretion of DeNoir Wellness & Wellness Practice.
For reservations and/or booking of a retreat, program, workshop or other service for which fees or other amounts may be charged, you agree to comply with these Terms and to pay all amounts when due and all rules and restrictions relating to prices and Fees and availability of products or services. You are solely responsible for all costs, fees, charges, taxes and assessments arising from your use of the Website.
Age of website users
The website is intended for users aged 18 and over. By accessing and/or using the Site, you represent that you: (1) are 18 years of age or older; (2) are of legal age to use the Site; and (3) are of legal age to form a binding contract with respect to these terms and conditions.
By using the website www.denoir-praxis.de or by communicating in writing with DeNoir Wellness & Wellness Practice and partners, you confirm that you are at least 18 years old and that you have read and fully accept these terms and conditions. These terms and conditions are designed to protect everyone involved.
GENERAL PROVISIONS AND INTRODUCTION
- 1.2. Please read them carefully as they set out our respective rights and responsibilities. In these Booking Conditions, references to “you” and “your” include the first named person on the booking and any person on whose behalf a booking is made or any other person to whom a booking is added or transferred.
- 1.4. By making a reservation and booking, the first named person agrees on behalf of all persons listed in the reservation and/or booking that:
- He/she/it has read these booking conditions and is authorized to comply with them;
- he/she/it is over 18 years old and, when ordering services with age restrictions, declares that he/she/it and all members of the group are of appropriate age to purchase these services; and he/she/it assumes financial responsibility for payment of the reservation on behalf of all persons listed on the reservation.
1.5. Wenn Sie Ihre Reservierung und/oder Buchung über eine zweite Partei oder einen anderen Dritten vornehmen, haben Sie ein separates Rechtsverhältnis mit dieser Partei und DeNoir Wellness & Wohlbefinden Praxis übernimmt keine Haftung für Handlungen oder Unterlassungen dieser Partei, einschließlich der Einhaltung Ihrer Datenschutzrechte. Der Zugang zu und die Nutzung dieser Website setzt voraus, dass Sie die vorliegenden Bedingungen akzeptieren.
1.6 This policy outlines the rights and obligations in relation to the client’s claims during the registration period for one or more of our programs – all services, wellness retreat packages, life self-care, coaching, accompaniments, retreats, protocols (hereinafter “Programs “) called).
2.1. The term “customer” or “client” refers to a person who purchases a DeNoir Wellness & Wellbeing practice retreat or program or uses other services from the practice.
2.2. A person becomes a “customer” once the general terms and conditions have been read and accepted and a deposit of at least 80% has been paid.
2.3. “Retreats” include all content (consultations, courses, programs and plans…) designed and delivered by DeNoir Wellness & Wellbeing Practice.
2.4. “Start Day” is the first day of a client’s retreat or program at DeNoir Wellness & Wellbeing Practice.
2.5. The “Check-in Day” is the day before the “Start Day”.
- PROVISION OF INFORMATION
3.1 The Website contains information about the DeNoir Wellness & Wellbeing Practice and its services/programs. DeNoir Wellness & Wellbeing Practice uses its best efforts to ensure the accuracy of the information provided, but is not liable for any inconsistencies, errors or omissions. The DeNoir Wellness & Wellbeing Practice makes no representations or warranties of any kind, express or implied, with respect to the information and is not liable for any damages arising in any way.
- AGE, PHYSICAL CONDITION AND MEDICAL BACKGROUND
4.1. The customer declares that he is physically and mentally able to participate in exercise, fitness, retreat and nutritional programs and that he is DeNoir Wellness & Wellbeing Practice employees (the trainers, coaches, companions, consultants and associated staff) prior to the start of the retreat, course and/or program, will inform you of any condition or risk that may affect your ability to participate in a retreat, nutritional program, course program, exercise or fitness program. If a customer has any doubts in this regard, they should consult a doctor before confirming participation and paying the deposit.
4.2. In the event of a serious injury, the customer cannot request that DeNoir Wellness & Wellbeing Practice employees (trainer, coach, companion or other personnel) adapt or change the content of the group lessons. The customer may only take part in the retreats, programs and/or courses for which he is physically capable, without the lessons being disrupted by his “minor” health condition.
5 MEDICINE AND HEALTH
5.1. All clients utilizing the services of DeNoir Wellness & Wellbeing Practice should be aware that there is a possibility of physical injury when participating in a sports or exercise program. When you make a reservation/booking with DeNoir Wellness & Wellness Practice, you agree to assume this risk and release DeNoir Wellness & Wellness Practice from all liability, injury, loss or damage arising from your participation in our services.
5.2. If you have any health problems that make you unsuitable for participation in the services of DeNoir Wellness & Wellness Practice or that could affect your participation, you are obliged to fully inform us before making the reservation/booking
5.3. If DeNoir Wellness & Wellbeing Practice or a member of the DeNoir Wellness & Wellbeing Practice team believes that your health or safety is at risk, or if you have failed to notify DeNoir Wellness & Wellbeing Practice in writing of an illness, injury or illness any previous or current medical or health condition/reason that may potentially affect your ability to participate in DeNoir Wellness & Wellbeing Practice’s services/programs may result in DeNoir Wellness & Wellbeing Practice refusing to allow you to participate in all of them or denied any part of the services/programs. In such a case, your contract may be terminated by DeNoir Wellness & Wellness Practice at its sole discretion without refund or compensation.
5.4. Unless the customer notifies DeNoir Wellness & Wellness Practice to the contrary in writing, the customer must confirm that he is in good mental and physical health and is not aware of any reasons that prevent him from taking part in the services of DeNoir Wellness & Wellness Praxis to participate and that he could become ill or injured while participating in the services of DeNoir Wellness & Wellbeing Practice.
5.5 It is always advisable to consult a doctor before beginning any program or retreat.
6 DISABILITIES AND MEDICAL PROBLEMS
6.1 If you or a member of your party has a medical problem or disability which may affect your stay, please let us know before making your reservation and booking so that we can advise you on the suitability of the hotel chosen. In any case, you must provide us with all details in writing when making your reservation. If DeNoir Wellness & Wellbeing Practice is not reasonably able to adequately address the particular needs of the person concerned, we must reserve the right to refuse the reservation and/or booking or, if complete information is not provided at the time of booking are made, neither the hotel nor the DeNoir Wellness & Wellbeing Practice are obliged to take the customer’s special needs into account.
- CHILDREN’S POLITICS
DeNoir Wellness & Wellbeing Practice will consider the following conditions as our children’s policy:
7.1. The minimum age to participate in a program is 18 years.
7.2. By special agreement, DeNoir Wellness & Wellness Practice may consider awarding a retreat place to a person between the ages of 16 and 18, but only with the written consent of DeNoir Wellness & Wellness Practice and under special conditions. The customer must agree to comply with all special conditions, which include being accompanied by an appropriate adult who will assume full responsibility for the minor.
7.3. Every client aged 16 to 18 must be accompanied by an adult (parent or guardian) who is also a client of DeNoir Wellness & Wellbeing Practice.
7.4. Children under the age of 16 are not allowed to remain unguarded or unsupervised at any time on the premises and in the facilities of DeNoir Wellness & Wellness Practice.
- DENOIR WELLNESS & WELL-BEING PRACTICE
8.1. There is a strict ban on smoking in the DeNoir Wellness & Wellbeing Practice. If you would like to smoke, we ask that you smoke outside the practice premises and out of the sight of other clients/customers.
8.2. The DeNoir Wellness & Wellness Practice website is owned and operated by DeNoir Wellness & Wellness Practice, based at Badeallee 2a, 55543 Bad Kreuznach.
8.3. Customers are responsible for reading the General Terms and Conditions including the booking conditions, which are available at www.denoir-praxis.de /AGB´s. You agree to abide by the purchase conditions imposed by DeNoir Wellness & Wellness Practice with which you wish to trade. You acknowledge that any breach of these Booking and/or Purchasing Conditions may result in the cancellation of your reservations, booking or purchases, your denial of access to the Services, and any monies paid for such reservations, bookings or purchases and that DeNoir Wellness & Wellness Practice will charge your account for all costs incurred by us as a result of such a breach.
8.4. You are fully responsible for all costs, fees, charges, taxes and assessments arising from your use of this website and, without limitation, you are responsible for all costs, fees, charges, taxes and assessments arising from any transactions made by others on your behalf, whether or not such use was made with your consent.
8.5. In relation to wellness and well-being consultations, retreats, programs, courses, services and all our offers, reservations made directly through this website and all arrangements made on site at our practice reception, your reservation or booking will be confirmed, once you have sent an online confirmation and provided and paid the full amount due OR any required deposits and we confirm receipt of your full payment OR deposit. In some cases an initial non-refundable deposit may be required.
- BOOKING PROCESS AND POLICIES
9.1. Making a reservation/booking: To book a service with us, please follow the instructions on the website. You must pay your advance payment or a deposit to secure your reservation.
9.2. In order to make a booking with DeNoir Wellness & Wellness Practice, DeNoir Wellness & Wellness Practice requires a completed booking form together with a deposit of a booking fee of €1,000.00. If a booking is made by telephone, email or fax, the customer will be deemed to have read and understood these conditions and signed the declaration on the booking form. All bookings are provisional and will only be confirmed once full payment for the booked service has been received in DeNoir Wellness & Wellbeing Practice’s bank account and a formal email confirmation has been sent to the customer confirming the formal reservation, the chosen Retreat date and program, retreat reservation and information, including free airport transfer details and customer questionnaire are listed.
9.3. Please check that the information about your retreat, program, course/workshop and reservation is correct before submitting your booking and reservation request. We will not be liable for any delays or failure to complete your reservation if you provide us with incorrect information.
9.4. Booking your retreat
A booking will only be accepted once we have received written confirmation from you along with full payment.
9.5. For bookings made via our internet booking engine, payment in full or, for email enquiries, payment in full or payment of a deposit and/or your written confirmation will constitute your acceptance of these terms and conditions.
9.6. If the booking was made via the internet payment portal: Please do not respond to the automatically generated booking confirmation email. If you would like to contact us regarding your reservation and/or booking, please send us an email to email@example.com and include your booking reference number as well as the retreat or program booked, your name, dates and service . You can also call us at +49170 4166155 (Monday to Friday between 9:30 a.m. and 6:30 p.m.).
9.7. If you do not receive the automatic confirmation message within a few minutes of payment, please check your Junk Email folder if the confirmation email ended up there instead of your inbox.
9.8. In order for us to confirm your booking, a consultation must have taken place beforehand. For each retreat and program, the full amount must be paid in advance to secure the reservation and booking.
9.9. Your reservation and booking is confirmed and a binding contract will be formed between you and us once you have paid the full Fees and we have issued you a confirmation with a valid confirmation number confirming the details of your booking and reservation and sent to you. If you believe that any information on the confirmation is incorrect or you would like to make any changes, you must contact us immediately upon receipt of the confirmation as subsequent changes may not be possible.
9.10 We reserve the right to refuse a reservation and/or booking and to refuse to issue a confirmation at our sole discretion.
9.11. You agree that you will only make legitimate reservations or bookings in good faith and only for you and your invited guests and not for any other purpose, including without limitation for resale, unauthorized assignment or publication on third party websites or for speculative, false or fraudulent reservations or bookings.
9.12. Once the customer has made a reservation, they should not book their preferred flights until the reservation has been confirmed by DeNoir Wellness & Wellbeing Practice in the form of a formal confirmation via email containing the following: formal confirmation of the chosen retreat date and program, retreat reservation notes and information, the details of the retreat’s free airport transfer service, and a customer questionnaire.
10.1. A contract for the services is concluded between DeNoir Wellness & Wellness Practice and the customer when DeNoir Wellness & Wellness Practice issues a formal written booking confirmation (email).
10.2. The contract is subject to these booking conditions, which the customer is deemed to have read and fully understood. These booking conditions can only be changed by written agreement between DeNoir Wellness & Wellness Practice and the customer.
10.3. Private 1-2-1 Wellness Retreat Packages are deemed to have been accepted by the client as described in the final formal quote previously sent to the client once the client’s payment is received.10.4. DeNoir Wellness & Wellness Practice reserves the right to deactivate the Website, your Website account or your access to the Website without notice and for any reason. This includes the right not to have any reservation or booking made through the website take effect. You agree that DeNoir Wellness & Wellness Practice will not be liable to you or any third party for any such actions.
- FEE & PAYMENT TERMS
11.1. The fee payable at the time of booking includes the planning, organization and implementation of the proposed services.
11.2. After the customer has successfully paid the total fee for the selected service, a contract for the implementation of the agreed program is concluded. If the client wishes to change any aspect of the program, additional reasonable costs may be charged by DeNoir Wellness & Wellbeing Practice in its sole discretion.
11.3. The entire fee for the retreat or program is due six weeks before the start of the retreat or program and must be paid in full no later than 4 weeks before the start, unless otherwise stated in writing/e-mail before/at booking confirmation agreed.
11.4. If the remaining balance is not paid within the specified time frame, it is at the discretion of DeNoir Wellness & Wellness Practice to consider the booking as canceled by the customer and DeNoir Wellness & Wellness Practice has the right to cancel the reservation without notice and without compensation; The fee paid by the customer will be retained by DeNoir Wellness & Wellness Practice.
11.5. DeNoir Wellness & Wellbeing Practice charges a late fee of €200.00 per person for customers who do not pay in full within the period specified in the payment terms.
11.6. If a customer does not pay the full fee for a service with an obligation to pay 14 days before the start of the service, DeNoir Wellness & Wellness Practice has the right to cancel the reservation without notice and without compensation; in this case no refund will be due.
12.1. The price of your reservation, booking and the terms and conditions of payment, changes and cancellations vary depending on the program, retreat, services or consultation, booking type and other factors and will be communicated to you at the time of consultation and booking. Please note that all prices depend on individuality and your personal wellness and well-being concerns.
12.2. Certain special offers available online are sold exclusively via the Internet, i.e. remotely and in no case at the reception of the DeNoir Wellness & Well-being Practice. Please note that all prices are subject to availability.
- SERVICES, PRICES, PAYMENT, SET-OFF
13.1. DeNoir Wellness & Wellbeing Practice is obliged to provide the retreats and programs booked by the customer and to provide the agreed services.
13.2. The customer is obliged to pay the agreed or applicable prices of the DeNoir Wellness & Wellness Practice for the retreat and/or program and the other services used by him. This also applies to services ordered by the customer directly or through DeNoir Wellness & Wellness Practice, which are provided by third parties and paid out by DeNoir Wellness & Wellness Practice.
13.3. The agreed prices include taxes and local charges applicable at the time the contract is concluded. Local taxes that are owed by the customer according to local law, such as tourist tax, are not included. If there is a change in the statutory sales tax or the introduction, change or abolition of local taxes on the subject of the service after the contract has been concluded, the prices will be adjusted accordingly. For contracts with consumers, this only applies if the period between conclusion of the contract and fulfillment of the contract exceeds four months.13.4. DeNoir Wellness & Well-being Practice can make its consent to a subsequent reduction in the number of days of the booked retreat, the service of the DeNoir Wellness & Well-being Practice or the length of the customer’s stay, as requested by the customer, dependent on the price for the retreat and/or for the other services of the DeNoir Wellness & Wellbeing Practice are increased appropriately.
13.5. Invoices from the DeNoir Wellness & Well-being Practice are due for payment immediately upon receipt without deductions. If payment by invoice has been agreed, payment must be made without deductions within ten days of receipt of the invoice, unless otherwise agreed.
13.6. DeNoir Wellness & Wellness Practice is entitled to demand an appropriate advance payment or security, for example in the form of a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in text form in the contract. In the case of advance payments or security deposits for package tours, the legal provisions remain unaffected. If the customer defaults on payment, the statutory regulations apply.
13.7. In justified cases, for example the customer’s payment arrears or an extension of the scope of the contract, the DeNoir Wellness & Wellness Practice is entitled to make an advance payment or security deposit within the meaning of Section 13.6 above, even after the contract has been concluded, up to the start of the stay, or an increase in the advance payment or security deposit agreed in the contract to demand up to the full agreed remuneration.
13.8. DeNoir Wellness & Wellbeing Practice is also entitled to request an advance payment from the customer at the beginning and during the retreat.
13.9. The customer agrees that the invoice can be sent to him electronically.
14.1. We endeavor to ensure that all information and prices both on our website and in our marketing materials are accurate; however, changes and errors occasionally occur and we reserve the right to correct prices and other information in such circumstances. You must check the current price and all other details regarding the reservation you have chosen before making your booking.
- CHANGES TO PROGRAM DATA
15.1. For changes requested 30 days prior to the start of the retreat or program, the reservations team will first rebook the next available date. If this appointment is not acceptable, the next available appointment will be offered. If a suitable date cannot be agreed, the deposit of 50% of the price will be refunded.
15.2. If there are any changes within 21 days, the reservation team will also make a new booking. However, a change fee of 595.00 euros will be charged for rebooking the accommodation. If this date is not available, the next available place will be offered. If a suitable date cannot be arranged, a credit note, valid for two years from the date of issue, will be issued for the program amount in EURO only.
- REBOOKING AND EXTENSION OF RESERVATION ACCEPTANCE
16.1. Our goal is to create an individual program, accommodation and wellness & well-being plan for you that reflects your goals and needs. These policies are designed to provide an exceptional experience for our guests, staff and therapists.16.2. The following regulations apply to rebooking stays until further notice: You have the option to extend the duration of your already booked retreat up to three weeks before arrival.
16.3. Extensions of the retreat stay are charged at the daily rate and can be granted subject to availability.
16.4. Customers can arrange an extension of their retreat stay in advance.
16.5. If you come to our practice as a guest, we recommend that you communicate any special needs or requests to the reception staff when booking your wellness treatment(s).
16.6. Please inform us if you suffer from one or more illnesses and/or are under medical treatment.
16.7. If you would like to make any changes to your booked services and/or treatments, please contact reception staff during regular business hours.
16.8. Please appear in the foyer of the DeNoir Wellness & Well-being Practice 10 minutes before your appointment.
16.9. Arriving late will shorten your treatment time.
10/16 The use of cell phones/tablets/computers is prohibited in guest areas and treatment rooms.
November 16th Please remove all jewelry before treatment.
- CLASSES AND TRAINING SESSIONS
17.1. Under certain circumstances we may have to cancel certain courses or services. We will always do our best to avoid this or provide a replacement service.
17.2. A client can only participate in courses in the program in which he is enrolled, unless one of our staff, wellness practitioners, companions, coaches, trainers and/or consultants recommends otherwise.
17.3. Given the client’s goals, health condition or fitness level, our staff, wellness practitioners, companions, coaches, trainers and/or consultants may strongly recommend that a client participate in a specific retreat, program or course plan that is unique to the client that the customer wants and/or has paid for. However, the customer is not obliged to follow this recommendation.
17.4. For health reasons, our employees, wellness practitioners, companions, coaches, trainers and/or consultants may ask the customer to avoid or leave a particular course.
- TEACHING AND COACHING
18.1. Through the Services, users can choose from a variety of options to participate in individual or group workshops and coaching sessions (the “Coaching Services”). These coaching services provide guidance and information in areas such as, but not limited to, team, mental, physical, social, emotional and financial well-being.
18.2. If you engage in the Coaching Services, you understand and agree that you are responsible for attending the session at the scheduled start time and that you are not present or late for any scheduled session visit, make no payments or purchases (and are not entitled to a refund). You further agree to behave in a professional and courteous manner, not to harass, abuse or intimidate the persons (employees) providing the coaching services and to otherwise behave in accordance with while participating in the coaching services to behave under these conditions. You acknowledge and agree that your ability to access or use the Coaching Services may be terminated if you do not behave in accordance with the foregoing.18.3. You understand and agree that you are solely responsible for your participation in the Coaching Services, including any decisions you make based on the information obtained therefrom. If you require medical attention, always contact your doctor or other qualified health provider. Never disregard professional medical advice or delay seeking medical treatment because of information obtained through the Services. Furthermore, the information provided as part of the coaching services should not be construed as investment, legal or tax advice. Not all activities described in the Services or Products and not all coaching services are suitable for everyone. You should consult your physician before beginning to participate in any coaching services that require physical exercise or exertion to ensure that you are medically fit to participate. If you participate in this exercise or training program, you agree that you do so at your own risk and you agree to indemnify employees, Wellness Coach and the providers of the coaching services from any and all claims or causes of action, known or unknown arising from an injury you sustained while participating in the coaching services.
- CHANGES TO SERVICES AND TERMS
19.1. DeNoir Wellness & Wellness Practice reserves the right to make changes to the services and conditions at any time and without prior notice. DeNoir Wellness & Wellness Practice reserves the right to change the price or other information about the services before the contract becomes binding.
20 CHANGES TO BOOKING CONDITIONS
20.1. These booking conditions can be changed and/or supplemented by us at any time. In this case, the new version of the booking conditions will be posted online by us and will automatically apply to all customers with immediate effect.
21 CHANGES TO TERMS AND CONDITIONS
21.1. DeNoir Wellness & Wellness Practice reserves the right to change these Terms at any time without notice to you, unless such notice is required by law depending on the nature of the changes made. By using the Site following any change to these Terms, you agree to be bound by such change.21.2. DeNoir Wellness & Wellbeing Practice may change these Terms at any time and in its sole discretion without notice, and accordingly your continued access to and/or use of the Website and our Services will be subject to the conditions in force at the time of access and/or use Terms and Conditions. Accordingly, you agree to review these Terms periodically and by continuing to access the Site and/or use the services offered through the Site, you will be deemed to agree to all Terms in effect at the time of access and/or use apply. The special offer terms and conditions contained from time to time elsewhere on the Site, to the extent such terms and conditions conflict with the terms and conditions contained herein, will prevail over the conflicting terms contained herein. If you do not agree to these Terms, please do not use the Site or our Services.
21.3. In the event of a necessary change, DeNoir Wellness & Wellness Practice will notify the customer immediately. DeNoir Wellness & Wellbeing Practice will endeavor to offer the customer an arrangement that is as close to the original as possible under the circumstances. In the event of a change other than a necessary change, DeNoir Wellness & Wellness Practice is not obliged to inform the customer in advance or to pay compensation.
22 PRICE CHANGES
22.1. The different price categories listed in the online booking engine are independent of the currency in which they are listed and the available offers are subject to change at the discretion of DeNoir Wellness & Wellbeing Practice.
22.2. Prices are subject to change and will be confirmed at the time of reservation and booking.
22.3. Since the prices of a retreat and program are individual according to topic, the prices change if the customer books a new program or retreat by changing the individual topic.
22.4. Workshop and voucher prices change. There may be more than one prize for a particular course or workshop. Once the confirmation has been generated, it is no longer possible to change the tariff that was confirmed to a possible different price. This is excluded if the booking is within the cancellation period.
23 PRICES AND SPECIAL OFFERS
23.1. All prices are stated in EURO and include German VAT, which is currently 19%.
23.2. In the event of an inflation or VAT increase, we reserve the right to adjust the prices to the current situation.
24 EXTRA COSTS: Costs incurred by guests during the retreat
24.1. All spa and holistic therapies, private 1-2-1 appointments with one of the retreat health and wellness team members, additional meals, snacks, etc. will be charged as an additional cost to the cost of the retreat.
24.2. If a customer does not pay their bill (extras) in full before departure and as determined by the retreat leader, the customer’s credit card will be charged the corresponding amount; In addition, an administration fee of 25% of the unpaid total invoice will be charged.
24.3. If a client has a question/feels there is a discrepancy with additional fees, they must notify the retreat/program leader either in person or by email no later than 6:00 p.m. on the last full day of the retreat/programs. The last full day is considered the last full retreat/program day before the official retreat/program departure date.25 SEPARABILITY
25.1. If any provision of these Booking Conditions is found to be invalid or unenforceable, all other provisions of these Booking Conditions will remain valid and enforceable subject to law.
26.1. If your booking is confirmed with us, a contract will be concluded between DeNoir Wellness & Wellness Practice and you. This contract and these booking conditions are subject in all respects to German law.
27.1. All information about our services published by DeNoir Wellness & Wellbeing Practice in the literature and on the website is for illustrative purposes only.
27.2. All retreat and/or program reservations and bookings require at least one consultation.
27.3. The activities and services provided by DeNoir Wellness & Wellness Practice to the customer within the framework of the contract and the service are to be understood accordingly.
27.4. DeNoir Wellness & Wellbeing Practice reserves the right to change the content of the Services at any time and without prior notice to the Customer due to certain factors, including but not limited to the weather, the staff and the physical fitness of the Customers.
27.5. If DeNoir Wellness & Wellbeing Practice believes that the customer’s health and safety is at risk or the customer has failed to disclose relevant health information in accordance with our Terms and Conditions, DeNoir Wellness & Wellbeing Practice may, in its sole discretion, make decisions affecting the customer and, if necessary, terminate the contract immediately.
27.6. If the customer decides not to participate in any of the services offered, DeNoir Wellness & Wellbeing Practice is not obliged to offer an alternative activity or service and the customer is not entitled to a refund.
27.7. DeNoir Wellness & Wellbeing is entitled to charge a fee for hotel guesthouse reservations and program/retreat bookings.28. CUSTOMER CONDUCT
28.1 We adhere to good morals and the DeNoir Wellness & Well-being practice rules in the house. DeNoir Wellness & Wellbeing Practice reserves the right to terminate your stay or that of a member of your party due to misconduct if, in its sole discretion, this is warranted. In this case, you are still obliged to pay for the accommodation and the additional services ordered. You are not entitled to a refund of any payments already made.
28.2. You are responsible for complying with all relevant regulations during your retreat/program. If our management believes that your behavior is disruptive or is causing nuisance, injury or danger to other customers, our staff or third parties, your reservation may be terminated and we will not be responsible for any costs or claims arising as a result.
28.3. The customer is obliged to refrain from any illegal actions or behavior that could result in insult, endangerment or damage to people or property. If DeNoir Wellness & Wellness Practice or any of its employees, consultants or agents becomes aware of such actions, DeNoir Wellness & Wellness Practice or any of its employees, consultants or agents may, at its sole discretion, terminate the customer immediately and without refund or compensation from any property or service Have the device removed. DeNoir Wellness & Wellness Practice is in no way liable to the customer under these circumstances.9. CUSTOMER RESPONSIBILITIES
29.1. The retreat or program fee, hotel and guest house fee and total service fees do not include travel to and from the retreat location where the proposed services are to be provided. This is the sole responsibility of the customer, unless otherwise agreed in writing with DeNoir Wellness & Wellness Practice.
29.2. The customer is responsible for his or her personal medical needs, clothing and footwear for the duration of the services, unless otherwise agreed in writing with DeNoir Wellness & Wellbeing Practice.
29.3. It is the customer’s responsibility to inform DeNoir Wellness & Wellbeing Practice in writing of any past, present or potential health problems that may make them unsuitable for participation in the agreed services. Failure to disclose such information may result in DeNoir Wellness & Wellness Practice terminating the Agreement and withdrawing the Customer from the Services without refund, regardless of DeNoir Wellness & Wellness Practice’s cancellation policy. If a medical certificate is required, this must be sent to and received by DeNoir Wellness & Wellness Practice at least 7 working days before the start of the service.
29.4. It is the sole responsibility of the customer to ensure that the balance of the cost of the services used is paid in full and on time in accordance with the terms and conditions established by DeNoir Wellness & Wellness Practice.
29.5. The full retreat fee is due six weeks before the start of the retreat/course unless otherwise agreed upon booking confirmation. It is the customer’s sole responsibility to ensure that payment is made on time and by the due date. DeNoir Wellness & Wellbeing Practice does not track payments from clients or send payment reminders.
30 HEALTH, PASSPORT AND VISA
30.1. It is your responsibility to ensure that you and other members of your party receive the correct vaccinations and seek medical advice before traveling. Likewise, you are responsible for ensuring that you and your fellow travelers have correct and valid passports and visas and have met all other requirements relating to your travel arrangements before embarking on your retreat/program.
30.2. If you need help with this matter, we will be happy to give you recommendations. We accept no responsibility if you arrive without the correct travel documents.31. DENOIR WELLNESS & WELL-BEING PROGRAM AND RETREAT RULES
31.1. In order to begin their program or retreat (start day), the customer must check in the day before (before 8:00 p.m.).
31.2. Once the client participates in a program or retreat, he or she must become familiar with the DeNoir Wellness & Wellbeing Practice rules described in the “Program Guide” before using the DeNoir Wellness & Wellbeing Praxis facilities. This guide describing the rules will be handed out on the start day (first day of the program and/or retreat).
31.3. If the client violates any of these rules, DeNoir Wellness & Wellbeing Practice may be forced to cancel or suspend a client’s program or retreat without notice.
31.4. Our programs, protocols and retreats are packaged to provide maximum benefit. We cannot allow a client to save, transfer or refund unused days of the program, retreat, protocols and accommodation.
31.5. If the client misses an appointment, it may impact their program.
31.6. In order to live in our on-site practice accommodation, the client must be enrolled in a DeNoir Wellness & Wellbeing practice program and/or retreat. If a client who is not participating in the DeNoir Wellness & Wellbeing Practice Program only wishes to take advantage of a private individual protocol and/or training, the client must arrange their own accommodation.
- PAYMENT FOR YOUR RESERVATION
32.1.A hotel or guest house reservation and retreat or program booking will only be confirmed after payment of the reservation and booking fee (does not apply to prepaid bookings). The hotel or guesthouse reservation fee will be deducted from the total bill upon check-in at the hotel or guesthouse and will apply to the confirmed booking dates stated on the voucher or in the confirmation email you receive from DeNoir Wellness & Wellness Practice are.
33 RESIDUAL PAYMENT Travel arrangement
33.1. If a final payment is due for your travel arrangements/hotel reservation, the final payment must be made by you prior to arrival and/or departure from the hotel or guesthouse.34 PAYMENT METHODS Travel arrangement
34.1. Payments for full or partial payment of the travel arrangement/hotel reservation can be made either by 1) bank transfer, 2) credit card (Visa, Mastercard). If paying by bank transfer, all additional costs and fees associated with the transfer are at your expense.
35 CHANGES AND CANCELLATIONS to the travel arrangement
35.1. Although we use our best efforts to offer all travel arrangements/hotel reservations as confirmed, reasonable changes to the reservation may be made after we inform you.
36 BREAKAGE AND DAMAGE
36.1. You are responsible for any damage caused by you or any member of your party during your stay at the property. It is your responsibility to repair the damage or pay the hotel or guesthouse in full before departure and to indemnify us against any loss, damage or claim made against us.
- CHANGE OF ACCOMMODATION DURING CHECK-IN
37.1. If you have booked accommodation and later decide to move to a nearby hotel, you will be required to pay a fee of 35% of the originally booked accommodation. This is because we are always fully booked in advance. If you decide to move out of the accommodation you have booked, you will be charged 35% as we can no longer fill the now vacant accommodation at such short notice.
37.2. Upgrades may be available at check-in for an additional fee.
37.3. Payment can be made by bank transfer or PayPal deposit at the time of reservation and booking on our website. The remaining amount must be paid in advance by bank transfer.
37.4. Payments for additional services (e.g. vouchers, daily log, packages, etc.) must be made in advance directly to the DeNoir Wellness & Well-being Practice.
37.5. If a refund is due, the amount, less applicable fees, will be refunded via PayPal or bank transfer within 15 business days. DeNoir Wellness & Wellbeing Practice cannot refund any fees charged by your credit or debit card company for transactions.
37.6. A deposit of 80% in EURO is required per retreat/program/person. This 80% deposit in euros serves as security for the booking. The remaining amount of the retreat or program must be paid at least four to six weeks before the start of the retreat or program. For bookings made within two weeks of the start of the program or retreat, the total amount must be paid in full at the time of booking.37.7. An additional booking fee will be charged for all bookings made by us outside of the practice facility as a service to you.
37.8. The customer must pay the total amount due before beginning the program or retreat.
37.9. The customer can make installment payments or pay the total amount of the hotel or guesthouse before the check-in day through our PayPal service or by bank transfer (the rules and fees of the relevant bank or service apply). In any case, the customer must pay the total amount of the retreat or program balance in advance or no later than four to six weeks before the start of the retreat or program in order to avoid delays in the start of the program or retreat.
37.10. PayPal charges a fee of 4.0% EURO for using its service.
37.11. If the customer does not participate in a retreat but in a day program, the day program must be paid for in advance. All additional services that are not included in the daily program must be paid for in advance before the service is used. This can be done in cash at the DeNoir practice reception, or via PayPal.
37.12a. Payment can be made online or offline as described on this website.
37.12.b. You must make payment in full for the product or service you have requested using your chosen payment method by the specified due date, if any, which will be communicated to you. The due date is different for each product or service.
37.12c. If you do not make full payment for a booked retreat and/or program, product and/or service by the applicable due date, your booking will be automatically canceled.
37.13. If you would like to change the date of the reservation, you can do so by email to firstname.lastname@example.org. Date changes will be made based on availability. Only one date change is permitted provided it occurs more than 3 weeks before the original stay date.38 CANCELLATION / TERMINATION
38.1. In the event of cancellation, the deposit amounting to 80% of the total price paid will be retained by DeNoir Wellness & Wellness Practice.
38.2. Any cancellation requests to external hotels will result in the additional booking fees being retained by them.
38.3. If you cancel up to 30 days before the day of arrival, DeNoir Wellness & Wellness Practice will refund the full amount for the accommodation and the program.
38.4. No refund will be given if canceled with 21 days notice. Instead, a credit note valid for two years will only be issued for the program amount in EURO.
38.5. No refund will be given if canceled with 14 days notice. Instead, a credit note with a validity of 1 year from the date of issue, of 50%, will be issued only for the retreat or program amount in EURO.
38.6. If canceled with less than 14 days notice, no refund will be given.
38.7. DeNoir Wellness & Wellness Practice reserves the right to cancel a program or retreat without refund if the customer violates these terms and conditions, the rules contained in the guide or German law.
38.8. DeNoir Wellness & Wellness Practice offers a flexible cancellation and change policy, so DeNoir Wellness & Wellness Practice maintains a strict refund policy for all other circumstances.
39 CANCELLATION BY THE CUSTOMER
39.1. If the customer wishes to cancel the reservation/contract, they must inform DeNoir Wellness & Wellness Practice in writing/via confirmed email as soon as possible. Any cancellation of the contract is subject to the following cancellation costs. For the avoidance of doubt, cancellation fees are calculated based on the number of days before the arrival date of the services.
39.2. In the event of a no-show, a cancellation fee of 100% of the total booking will be charged
Less than 8 weeks – 100% of the cost of the retreat will be retained by DeNoir Wellness & Wellbeing Practice
Less than 12 weeks – 75% of the cost of the retreat will be retained by DeNoir Wellness & Wellbeing Practice
Less than 16 weeks – 50% of the cost of the retreat will be retained by DeNoir Wellness & Wellbeing Practice
More than 16 weeks – 30% of the cost of the retreat will be retained by DeNoir Wellness & Wellbeing PracticeIf canceled with less than 14 days’ notice, a cancellation fee of 100% of the total booking amount will be charged. This fee will be charged to the credit card number provided with your booking confirmation and/or an invoice will be issued for the remaining balance due.
39.3. If the client has taken advantage of the special €500.00 / low deposit or “early bird” reservation deposit or in “special circumstances” has chosen/requested to postpone/reschedule their retreat or simply requested to postpone their retreat to a future date to postpone / reschedule then this is an exception to the normal conditions & the deposit paid by the customer will not be refunded.
39.4. Refunds will be made less any applicable/relevant bank charges or card payment fees, plus an administration fee of €200.00 per customer, refunds by bank transfer will be made in Euros. Refunds will be made less any third party commissions.
40 CANCELLATION POLICY FOR SPECIAL OFFERS AND CONSULTATION APPOINTMENTS
40.1. The cancellation conditions for special offers are clearly displayed in the “More Information” section of the Internet Booking Engine (IBE), in the “General Conditions” section of the IBE and on the website.
40.2. Proof of reservation and bookingThe customer must have made a confirmed reservation and booking via email@example.com. The confirmation email sent after the online reservation and/or booking is considered proof of the reservation and booking.
40.3 Consultation appointments
Consultation appointments Appointments must be confirmed 24 hours before they take place
Cancellation of consultation appointments
40.4 All consultation appointments must be canceled within 72 hours.
40.5 Individual treatments or consultations without individual programs must be paid in full before or after the appointment. For example, if a client has booked an appointment for a consultation session, but an additional service is required during the session, the additional costs will be charged.
41 DISPUTES ABOUT BOOKING (RESERVATION)
41.1. In the event of a discrepancy regarding a reservation made, DeNoir Wellness & Wellness Practice has the sole authority to cancel the reservation by informing the customer of this via email. The reservation amount will be refunded in full to the customer’s bank account, less any bank charges.
2 IF WE CANCEL YOUR RESERVATION
42.1. We may cancel your reservation at any time with immediate effect by notifying you in writing (including by email) if you do not make all payments applicable to your reservation in full and on time or you otherwise breach any material term of these booking conditions. This is in addition to any other legal rights and remedies we may have as a result of your breach of this Contract.
42.2. In exceptional cases we may have to cancel your booking due to force majeure.* In this case we will notify you as soon as possible.
42.3. If you have already paid for your reservation, we will refund your payment; or if you have not yet paid for your reservation, you are under no obligation to do so. We regret that we cannot be responsible for any costs or losses you may incur as a result of such change or cancellation.
*For the purposes of this clause, “Force Majeure” means any event which we could not, even with all due care, foresee or avoid and which results in our being unable to offer your retreat or program to you. These events include, but are not limited to, war, threat of war, civil war, terrorist activities and their consequences or the threat of such activities, riots, actions of government or other national or local authorities, industrial disputes, closure of floodgates, natural or nuclear disasters, fire, chemical or biological disasters.
42.4. Cancellations due to government travel restrictions
For cancellations due to government travel restrictions or the presence of Covid symptoms, guests are entitled to a 100% rebooking up to 12 months after the check-in date and retreat start/program start date at no additional cost. Otherwise, our standard policies listed below apply.
42.5. Cancellation policy for Covid travel restrictions: If you cannot travel due to government travel restrictions or if you show symptoms due to Covid and provide us with a certificate from your doctor, the full amount of your stay will be given to you as a voucher for any future retreat, event and/or or a program/retreat of the same amount will be credited for the next 12 months. In most cases, retreats, programs and events will be rescheduled to a later date and your booking will automatically be rescheduled to that date.42.6. If the German government pauses or suspends flights from the region in which you reside or if a travel restriction or ban is imposed by the region in which you reside and your flight and/or departure date within this period the full amount of your stay will be credited as a voucher for a future retreat, event and/or program of the same amount for the next 12 months.
43 CANCELLATION POLICY FOR NON-COVID TRAVELERS
43.1. Cancellations with less than four weeks’ notice will incur a cancellation fee equal to the 50% non-refundable deposit (loss of deposit).
- TRANSFER OF THE SERVICE, PROGRAM AND/OR RETREAT TO ANOTHER PERSON
44.1. A customer cannot share, sell or transfer to a third party a program or any part of the program or retreat for which he or she has already paid.
44.2. Because our retreats and programs are created and customized individually for the client, programs or retreats may only be enjoyed by the original and specified client and will not be transferred to another client’s name.
45 SPECIAL REQUESTS
45.1. If you have any special requests, you must let us know when making your reservation and booking. Although we endeavor to accommodate reasonable requests, DeNoir Wellness & Wellbeing Practice cannot guarantee that a request will be fulfilled unless we have confirmed this to you in writing. The fact that a special request is noted on your booking confirmation or any other document is not a confirmation that the request will be fulfilled. Failure to fulfill a special request does not constitute a breach of contract on our part, unless the request has been expressly confirmed. We do not accept bookings or reservations that are dependent on the fulfillment of a special request.6. INSURANCE
46.1. Because our programs or retreats involve light physical exercise and nutritional programs, each client is required to obtain their own personal health and accident insurance before enrolling in a program or retreat.
46.2. It is strongly recommended that you purchase personal travel insurance. It is your responsibility to ensure that the insurance coverage you purchase is adequate for your particular needs. We do not review insurance policies.
46.3. We strongly recommend that you pay attention when choosing comprehensive travel insurance: It is the client’s sole responsibility to ensure that they have comprehensive and appropriate travel and medical insurance for the entire duration of the retreat.
This should include, among other things, accident, holiday and trip cancellation insurance for the entire duration of the program as well as full Covid cover for all Covid-related eventualities and that it also covers all DeNoir Wellness & Wellbeing Practice terms and conditions, including but not limited to limited to the change and cancellation costs, and that such insurance is taken out immediately upon booking your stay at DeNoir Wellness & Wellbeing Practice for the entire duration of the program/retreat
46.4. Travel insurance should include comprehensive medical coverage, including for planned hiking, outdoor and adventure activities. If our customers decide not to take out such travel insurance, DeNoir Wellness & Wellness Practice assumes no liability for the following:
Loss of client property in the practice (the practice has a lockable safe for valuables).
Injury or illness of clients while on retreats.
Injuries or illnesses of customers during excursions organized by the DeNoir Wellness & Wellbeing Practice.
47.1. The deposit is mandatory for incidentals or losses and breakages. The deposit is a mandatory condition before check-in at your hotel or guesthouse. Cash is preferred as a deposit. If a CREDIT CARD is still used, this is done through a “pre-authorization”. A pre-authorization is a temporary hold on a certain amount of available funds on a credit or debit card. The pre-authorization will not be charged and no money will be deducted from the guest’s account. It guarantees the hotel or guesthouse that the credit is available to pay additional costs.48. CUSTOMER LIABILITY FOR DAMAGES
48.1 As a customer, you are liable for damage that you or your guest cause intentionally or accidentally on the premises of the DeNoir Wellness & Wellness Practice. This also applies to the furniture and other facilities of the practice, other guests in the practice or their property.
48.2. Liability for damage caused is determined according to general principles.
- DAMAGES – PERSONAL INJURY / PERSONAL PROPERTIES
49.1. A summary of our disclaimer can be found on our website. Individual disclaimers of liability will be handed out, explained and signed upon registration.
49.2. DeNoir Wellness & Wellness Practice is not responsible for the loss or theft of or damage to personal items located on DeNoir Wellness & Wellness Practice premises or practice, whether stored or not. These include, but are not limited to, suitcases, electrical devices, cash or other items. You agree to take reasonable precautions to avoid accidents, robbery or damage to individual items. In the event of any such misfortune or damage, you agree to release DeNoir Wellness & Wellbeing Practice from and against all cases, activities, costs and inquiries relating to such loss, misfortune or damage howsoever arising out of or in relation to on your stay in our recommended hotels or guesthouses or at DeNoir Wellness & Wellbeing Practice.
50.1. All retreats and programs include free pickup from Frankfurt am Main Airport (Fraport). Any “No-Shows” requiring a new date/time will be charged at the standard pickup rate.
50.2. Return transport to the airport is not included in the programs or retreats and is the responsibility of the customer.
50.3. Cancellation of airport transfer service:
If a guest has asked DeNoir Wellness & Wellness Practice to organize an airport transfer for their arrival or departure (private car with driver, taxi, private microbus, shuttle), but then wishes to cancel this service, this must be done at least 72 hours in advance in writing via email email, otherwise the guest will be liable for the full cost of the requested transfer.51 RETREAT/PROGRAM ARRIVAL AND DEPARTURE
51.1 The DeNoir Wellness & Well-being Practice is available to you from 1:30 p.m. on the day of arrival.
Unless otherwise stated on the booking confirmation, the customer can check into their hotel between 3:00 p.m. and 6:00 p.m. on the day of arrival. Any reservation that is not secured will be held until 6:00 p.m. on the day of arrival. At this point, the hotel is entitled to sublet the room unless the customer has informed the hotel of a late arrival.
If you arrive after 6 p.m., you can guarantee the reservation with a credit card or other specified method. Otherwise, the DeNoir Wellness & Well-being Practice can release the reserved room for sub-letting after 6:00 p.m.
On the day of departure, the room must be vacated by 11:00 a.m. The hotel is entitled to make exceptions to the above check-in and check-out times.
For security reasons, only checked-in customers are allowed to stay in the rooms and the maximum capacity per room must not be exceeded.
51.2. Also for security reasons, only checked-in customers may be accommodated in the private rooms of DeNoir Wellness & Wellness Practice and in your retreat hotel or guest house.
51.3. If you arrive at the DeNoir Wellness & Wellness Practice at the agreed arrival time and the room you reserved is not available, the DeNoir Wellness & Wellness Practice is obliged to find you an equivalent room at no extra charge. Late check-out after this time is possible, subject to availability, and will be charged half of the room rate until 6:00 p.m. Any extension beyond 6 p.m. will be charged at the full room rate.
- EARLY DEPARTURE
52.1. An early departure before the agreed day must be communicated to the DeNoir Wellness & Wellbeing Practice by 4:00 p.m. the day before at the latest.
52.2. If you book several nights, the DeNoir Wellness & Wellbeing Practice is entitled to charge the full amount for the entire stay. An early departure before the agreed date may also result in a change to the confirmed room price.53. PURCHASES AND FEES
53.1. If you purchase a subscription or product (each, a “Transaction”), we may ask you to provide additional information relevant to your Transaction, such as: B. Your credit card number, the expiration date of your credit card, and your billing and delivery address(es) (such information, “Payment Information”). You represent and warrant that you are legally authorized to use any payment method specified in this Payment Information. The amounts due and payable by you for a transaction through the Services will be displayed to you before you submit your order. If you choose to initiate a transaction through the Services, you authorize us to share your payment information with third parties so that we can process your transaction and agree to (a) pay any applicable fees and taxes; (b) that DeNoir Wellness & Wellness Practice may charge your credit card or your third-party payment processing account, including but not limited to your app store or distribution platform account (such as the Apple App Store, Google Play, our website or the Amazon Appstore) where the App is made available (each an “App Provider”) for verification, pre-authorization and payment purposes; and (c) that you will be responsible for any additional fees that your app provider, bank or other financial service provider may charge you, as well as any taxes or fees that may apply to your order. You will receive a confirmation email after we have confirmed payment for your order. Your order is only binding for DeNoir Wellness & Wellness Practice once it has been accepted and confirmed by DeNoir Wellness & Wellness Practice, as evidenced by this confirmation email. All payments made are non-refundable and the subscriptions and products are non-transferable, except as expressly provided in these Terms. DeNoir Wellness & Wellbeing Practice reserves the right not to process or cancel your order at its sole discretion, such as if your credit card is declined, if we suspect that the request or order is fraudulent, or in other circumstances DeNoir Wellness & Wellbeing Practice deems appropriate at its own discretion. DeNoir Wellness & Wellbeing Practice also reserves the right, at its sole discretion, to take steps to verify your identity in order to verify your relationship with your employer and in connection with your order. You may be required to provide additional information to verify your identity before completing your transaction (such information is included in the definition of Payment Information). DeNoir Wellness & Wellbeing Practice will either not charge you or refund you for orders that we do not process or cancel.4. PRODUCT AVAILABILITY
54.1. All requests for products and services on this website are subject to availability and acceptance, which are at the discretion of the provider of such product and/or service (DeNoir Wellness & Wellbeing Practice and/or its affiliates, as the case may be).
54.2. If a product or service you have booked is not available, DeNoir Wellness & Wellness Practice will use its best efforts to recommend an alternative product or service of similar price and quality.
54.3. If the Provider’s product or service is either unavailable or the alternative we have suggested (if any) is not acceptable to you but has been paid for in full, we will issue a refund in accordance with our refund policy.
- PAYMENTS; AUTOMATIC RENEWAL AND CANCELLATION OF SUBSCRIPTION
55.1. All amounts are payable and invoiced: (i) for purchases at the time you place your order; and (ii) for subscriptions, at the start of the initial subscription. Since each such subscription is automatically extended for a further period, a notice period of up to 3 months applies to the end of the agreed term and is renewed automatically unless canceled in writing and in due time.
56 Photographs,and videos
56.1. Photographs, videos or other audiovisual recordings intended to be taken by Customers during the provision of the Services must only be approved with prior agreement, otherwise they are not permitted.56.2. The program contents (in particular tools, processes, strategies, materials and information) enjoy the protection of copyright law. Rights of use are only granted through an express prior written declaration. If documents are made available to customers for downloading, use is limited exclusively to the customer. The customer can save the files on his computer and also on mobile devices as often as he wants, but must ensure that only he has access to them. Passing on the access data is not permitted. Customer is not authorized to copy Licensed Material provided for training and information purposes. Licensed material is data processing programs and/or licensed data sets (databases) in machine-readable form including the associated documentation. DeNoir Wellness & Wellbeing Practice may take legal action and seek full compensation to protect its rights if these Terms are violated.
56.3. DeNoir Wellness & Wellness Practice reserves the right to carry out a personal and/or bag check at the beginning of each program.
57 COPYRIGHT / COPYRIGHT
57.1. The copyright and all other intellectual property rights in all contents of this website are the property of DeNoir Wellness & Wellness Practice. Copying any part for commercial or business purposes without our written permission is strictly prohibited.
DeNoir Wellness & Wellbeing Practice reserves all copyrights that may exist in the products or in connection with the provision of any activities, services or facilities. DeNoir Wellness & Wellness Practice reserves the right to take such measures as it deems appropriate or necessary to limit or prevent the infringement of these copyrights.
58 INTELLECTUAL PROPERTY
58.1. Except as expressly referred to in these Terms, all content on the Site is owned by, or licensed to, and/or used with permission by DeNoir Wellness & Wellness Practice or the relevant third party, including, but not limited to any trademarks, logos, trade names, text, data, documents, messages, images, graphics, links or other electronic files (collectively, “Site Content”). No license or right to any such content on the Website is granted or transferred to you.59 CONTENT AND CONTENT RIGHTS
59.1. For purposes of these Terms, “Content” means text, graphics, images, music, software, audio, video, works of any kind, and information or other materials posted, generated, provided or otherwise made accessible via the Services.
60 OWNERSHIP OF CONTENT
60.1. DeNoir Wellness & Wellbeing Practice and its licensors exclusively own all right, title and interest in and to the Services and Content, including all intellectual property rights associated therewith. The user acknowledges that the services and content are protected by copyright, trademark law, copyright and other domestic and foreign laws. User agrees not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices contained in or accompanying the Services or Content.
- REFER A FRIEND
61.1. We offer a specific discount to our existing/past clients who then refer us to a family member, friend, etc.:
The person making the booking must indicate at the time of booking who recommended them to DeNoir Wellness & Wellbeing Practice.
The booking must be made directly with DeNoir Wellness & Wellbeing Practice.
The proven discount will then be applied to the referring client’s next booking; it cannot be transferred or given away.
- PROMOTION- FREE MASSAGE / SPA TREATMENT OR THERAPY / SPA GIFT
62.1. A promotion offering a free massage/spa treatment or therapy/spa gift cannot be combined with a discount or other special offer or promotion; This applies to both new and returning clients who make a reservation and/or booking.
62.2. To receive the free massage/spa treatment or therapy/spa gift, the booking must be made directly with DeNoir Wellness & Wellness Practice. No prior contact must have been made through a third party, agent or directory as this will not be considered a direct reservation or contact.
62.3. The booking must be an “initial contact” with DeNoir Wellness & Wellbeing Practice.
62.4. Previous inquiries/contacts via third parties, agencies, etc. will not be taken into account.
- 63.1. We welcome feedback, comments and suggestions for improvements to the Services or Products (“Feedback”). You can send us your feedback by email to firstname.lastname@example.org. You grant us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any intellectual property rights you own or control to use, copy, modify, create derivative works from the Feedback create it and otherwise use it for any purpose.
- 64.1. We aim to resolve amicably any reasonable complaints we receive in relation to the Service or Accommodation.
- 64.2. If your complaint cannot be resolved locally, you can send a formal complaint letter to us containing all relevant information within 28 days of your return. It is a condition of this Agreement that you refer any problem relating to the quality of services or accommodation to the appropriate authority. If the problem is still not resolved, you should submit a written complaint. If you do not follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and correct the matter.
- Please send your request to email@example.com.
- 65 ELECTRONIC COMMUNICATIONS
- 65.1. You communicate with us electronically when you visit our website or send emails to us. You consent to receive communications from us electronically and by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by facsimile satisfy any legal requirement that such communications be in writing.
- 65.2. DeNoir Wellness & Wellness Practice assumes no liability for viruses or other types of electronic infections that may be transmitted via the website. Under no circumstances will we be liable for any loss or damage caused by a user’s reliance on information obtained through this website.
66 PROHIBITED CONDUCT
- 66.1. The following conduct is strictly prohibited in connection with accessing or using the Site:
- Violating, or encouraging others to violate, any applicable law or regulation;
- collecting personally identifiable information and/or personal data of other users or using technologies such as robots, spiders, scrapers or other automated means to access, scrape or mine the Website or otherwise collect bulk data from the Website, to create compilations or databases of information about the Site’s users, trends, or the functionality of the Site;
- downloading software from the Website, unless such process is necessary and authorized by DeNoir Wellness & Wellbeing Practice, as part of using the Website;
impose an unreasonable or disproportionately large load on the network or a denial of service attack on the website or DeNoir Wellness & Wellness Practice’s computer and/or network infrastructure, or engage in any conduct that jeopardizes the operation or performance of the website interrupts;
Hack into or gain unauthorized access to protected areas of the Website and/or DeNoir Wellness & Wellness Practice’s computers, servers or networks and/or computers or systems used by other users of the Website, including, but not limited to circumventing any security features of the Site; and/or uploading malicious files or viruses.
67.1. You agree to indemnify, defend and hold harmless DeNoir Wellness & Wellbeing Practice, including its team, owners, directors, employees, affiliates, agents, licensors, representatives, attorneys and business partners (“Indemnified Parties”) and against any and all claims, demands, losses, costs, damages, liabilities, judgments, awards and expenses (including attorneys’ fees, attorney’s fees, defense costs and direct, indirect, punitive, special, individual, consequential or exemplary damages) DeNoir Wellness & Wellbeing Practice or any of the Released Parties suffer any damages relating to, arising out of, or for the purpose of avoiding any claim or demand made by any third party relating to your use of the Site, your breach of these Terms, or any person’s use of the Site using your Site Account .
68 LINKS TO OTHER SITES
68.1. The Website may contain links to external websites and to third party websites, including advertising partners, that are not controlled by and/or affiliated with DeNoir Wellness & Wellness Practice. The display of links does not imply that DeNoir Wellness & Wellness Practice approves, guarantees, recommends or endorses the linked websites or the content and/or products/services available on those linked websites. The links are not intended to suggest an implicit connection to DeNoir Wellness & Wellbeing Practice.
69.1. DeNoir Wellness & Wellbeing Practice does not guarantee that all available information is free of errors or omissions. However, we will use our best efforts to correct any errors or omissions as soon as they are brought to our attention. Our opinions are our own. Although we strive strictly for accuracy, these opinions are necessarily subjective to some degree.
69.2. Any recommendations, opinions and prices regarding guesthouses and/or hotels recommended during your program/retreat are for guidance only. As a user, you agree that use of or reliance on any content on the DeNoir Wellness & Wellness Practice website, including without limitation any content recommending a guest house or hotel, product or service, is solely at your own risk (including the contents of the travel documents subsequently sent to you).
69.3. Our website may contain links to websites operated by parties other than DeNoir Wellness & Wellbeing Practice. These links are provided for your information and convenience only. We do not own or control the content of these websites and are not responsible for their content or your use.
69.4. We have made every effort to represent and describe each hotel, retreat/program, product and/or service to the best of our ability and also to provide the most current information through our website and other communications with you to the best of our ability. We cannot be held liable for any inconsistencies or differences that may arise between the content of our website (text, images, etc.) and other third-party websites.
69.5. We will not be responsible for, and will not pay compensation for, any injury, illness, death, loss, damage, expense, cost or other claim of any kind resulting from:
the act(s) and/or omission(s) of the data subject(s);
the act(s) and/or omission(s) of a third party unrelated to the provision of the contracted accommodation and which were unforeseeable or unavoidable;
unusual or unforeseeable circumstances over which we have no influence and the consequences of which could not have been avoided even if due care had been exercised; or an event which we could not have foreseen or prevented even if we had exercised reasonable care.
69.6. We accept no responsibility for any services or facilities that do not form part of our contract with you. Excursions or other activities that you book or pay for during your stay with the DeNoir Wellness & Wellbeing Practice are not part of your contractual agreements with other providers or our partners.
69.7. The photographs shown on the website are not contractual. Although every effort is made to ensure that the photographs, graphics and text used to illustrate the DeNoir Wellness & Wellbeing Practice provide the most accurate impression possible of the DeNoir Wellness & Wellbeing Practice offered, variations may occur. DeNoir Wellness & Wellbeing Practice cannot be held responsible for the failure of any component of the retreat/program for which we are not directly responsible. This also applies to any difficulties in finding hotels if the customer takes care of the transport themselves.69.8. There are circumstances in which it is impossible to fully perform the Contract, such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions and all similar events beyond our control . In these circumstances, we will not be liable for compensation if we are forced to cancel, delay, curtail or alter your reservation in any way, or if our performance of the contract is affected or prevented.
69.9. We accept no responsibility for loss of or damage to luggage or property or for injury, illness or death or for any damage or claim arising directly or indirectly from accidents, loss or damage to persons or property, delays, transport cancellations, strikes, war, force of law Violence etc. or any other losses arising out of or in connection with your retreat booking, travel arrangements/hotel reservations.
69.10. We accept responsibility for ensuring that the retreats and/or programs and services you book with us are provided as described and that the services we are contractually obliged to provide are of an appropriate standard.
69.11. There may be times when alternative accommodation or services need to be provided; in such cases we will ensure that they are of a similar or higher standard.
70 DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
70.1. USE OF THE WEBSITE IS AT YOUR OWN RISK. DENOIR WELLNESS & WELL-BEING PRACTICE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS REGARDING THE SITE OR THE GOODS OR SERVICES OFFERED ON THE SITE. DENOIR WELLNESS & WELLBEING PRAXIS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE WECK, TITLE AND NON-INFRINGEMENT.
70.2. DENOIR WELLNESS & WEWEBEBEN PRAXIS MAKES NO WARRANTY THAT THE FUNCTIONS OR CONTENTS OF THE WEBSITE ARE ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS OR SECURE. DENOIR WELLNESS & WEWEBEBEN PRAXIS SHALL NOT BE LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR SYSTEMS THAT ARE ATTRIBUTABLE TO THE CONDUCT OF THIRD PARTIES. THE SITE, INCLUDING ANY GOODS OR SERVICES OFFERED THROUGH THE SITE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
70.3. IN NO EVENT SHALL DENOIR WELLNESS & WEWEBEBEN PRAXIS OR ANY OF ITS TEAM MEMBERS, DIRECTORS, EMPLOYEES OR AFFILIATED PARTIES BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, STR AFENDE, ACTUAL OR OTHER INDIRECT DAMAGES, INCLUDING LOSS OF INCOME OR SALARY, PAIN AND SUFFERING, EMOTIONAL DISCHARGE, OR SIMILAR DAMAGES, EVEN IF DENOIR WELLNESS & WEWEBEBEN PRAXIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES ARISING OUT OF ANY MATTERS OR CLAIM HIM GIVE THAT YOU REFER ACCESS TO THE WEBSITE. IN NO EVENT SHALL THE TOTAL LIABILITY OF DENOIR WELLNESS & WEWEBEBEN PRAXIS OR ITS EMPLOYEES, DIRECTORS, EMPLOYEES OR AFFILIATED PARTIES EXCEED THE MAXIMUM AMOUNT OF 2,000 € (Euros) OR THE AMOUNT PAID BY YOU TO DENOIR WELLNESS & WEWEBEBEBEN PRAXIS FOR THE APPLICATION ARE OR SERVICE HAVE PAID THAT GIVES LIABILITY. IF ANY OF THE LIMITATIONS CONTAINED HEREIN VIOLATES APPLICABLE LAW (E.G. FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES), DENOIR WILL BE LIABLE.
WELLNESS & WELLBEING PRACTICE IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
72 RIGHTS GRANTED BY YOU
72.1. In the event that you participate in a coaching session or other event held by Wellness Coach either through the Services or through a third party service and for which we provide notice that such coaching session or event will be recorded, (i) you acknowledge and agree that the coaching services or the event, including video and audio recordings of you, may be recorded by DeNoir Wellness & Wellbeing Practice and that such recordings constitute content, (ii) such Recording and (iii) DeNoir Wellness & Wellbeing Practice a non-exclusive, worldwide, perpetual, irrevocable, fully paid, royalty-free, sublicensable and transferable license to use, reproduce, modify, create derivative works from, distribute, publicly display, publicly perform and other use of such recordings in connection with the operation and provision of the Services. You understand and agree that the standards set forth in Section — (Prohibitions) also apply to your conduct on Third Party Services.
73 RIGHTS GRANTED BY THE USER
73.1. By using the Services (i), the User acknowledges and agrees that the provision of the Services, including video and audio recordings of the User, may be recorded by DeNoir Wellness & Wellness Practice and that such recordings constitute content (such recordings of the User and any intellectual property rights of the User in such Recordings are referred to in these Terms as “User Content”), (ii) consent to such Recording and (iii) DeNoir Wellness & Wellbeing Practice a non-exclusive, worldwide, perpetual, irrevocable , grant a fully paid, royalty-free, sublicensable and transferable license to use, reproduce, modify, create derivative works of, distribute, publicly display, publicly perform and otherwise exploit User Content in connection with the operation and provision of the Services.
74.1. DeNoir Wellness & Wellness Practice reserves the right to take photos/recordings of the customer during the services and the customer accepts that all rights to the recordings remain exclusively with DeNoir Wellness & Wellness Practice. The customer accepts and agrees that all photographs/recordings may be used by DeNoir Wellness & Wellbeing Practice in any manner at its sole discretion, including but not limited to the website, promotional materials and advertisements.
75 INFORMATION YOU PROVIDE
75.1. All information you provide must be truthful and accurate. We treat them confidentially and do not pass them on to third parties.
76 YOUR RIGHT TO WITHHOLD INFORMATION
76.1.You can access certain areas of the website without providing any information. However, in order to use all services and systems available on the Website, you may be required to provide account information or other data.
77 DATA COLLECTED
77.1 Without limitation, the following data may be collected;
Name, date of birth, gender, job title, occupation, contact information such as email addresses and telephone numbers, demographic information such as zip code, preferences and interests. IP address (collected automatically), web browser type and version (collected automatically), operating system (collected automatically), a list of URLs starting with a referring website, your activity on that website and the website you visit left (is collected automatically), as well as cookie information (see above).
78 USE OF DATA
78.1. Any personal information you submit will be stored by DeNoir Wellness & Wellness Practice for as long as you use the services and systems offered on the website. Financial information you submit will not be stored or recorded.
78.2. Your data will not be passed on to third parties unless we are required or permitted to do so by law and, subject to this clause, your data will not be passed on to third parties.
78.3. All personal data is stored securely and in accordance with the principles of the General Data Protection Regulation (GDPR) in force since May 25, 2018 (exceptions to this may be specified in the Terms and Conditions).
78.4. Some or all of the above data may be required by us from time to time to provide you with the best possible service and experience when using our website, in particular data may be used by us for the following;
to improve our products and services.
to provide you with information about our products and services that may be of interest to you by email.
Contact for market research purposes, e.g. B. by email, telephone or post.
78.5. In connection with your use of our Services, we may send you announcements, administrative notices and other information. You may opt out of some of these communications. Some of our Services are available on mobile devices. Do not use our Services in a way that distracts you and prevents or limits your ability to obey traffic and safety laws.
8.6. The Service has message boards, chat rooms, profiles, forums and other interactive features that enable users to post, upload, submit, publish, display content or materials (collectively, “User Content”) on or through the Services or to other users or other persons, or may do so in the future. You are solely responsible for your User Content. Please think carefully about what you want to share. All User Content must comply with the content standards set forth below. Any User Content you post on or through the Services will be considered non-confidential and non-proprietary. You assume all risks associated with the use of your User Content. This includes any reliance on the accuracy, completeness, reliability or appropriateness by other users and third parties, as well as any disclosure of your User Content that personally identifies you or third parties. You agree that Company shall not be responsible or liable to any third party for any User Content posted by you or any other user of the Services. You further agree that DeNoir Wellness & Wellbeing Practice is not responsible for any loss or damage arising from the interaction between you and other users. Your interactions with other users are solely between you and those users. If there is a dispute between you and another user, we are under no obligation to become involved.
79.1. Your privacy is very important to DeNoir Wellness & Wellbeing Practice. To protect your privacy, we adhere to the following guidelines.
79.2. DeNoir Wellness & Wellbeing Practice will specifically ask you when it needs information that personally identifies you or that allows it to contact you (hereinafter referred to as “your personal information”). Generally, your personal information is requested when you make a reservation and booking, register to use the website, request a specific service, send feedback or participate in a retreat or program.
79.3. DeNoir Wellness & Wellbeing Practice will use your personal information to operate the websites that offer retreats, programs and any other services and to inform you about new features, services and products to enable DeNoir Wellness & Wellbeing Practice to Process, validate and verify reservations and requests for services and for the purposes for which you have provided your personal data; to improve and enrich your experience relating to the Website; to improve and develop new features and services; to notify you in connection with new services and special offers and for any other purpose or reason. If you would prefer not to receive news newsletters or information, send an email to DeNoir Wellness & Wellbeing Practice and ask to be removed from the email list.
80.1. The website is accessed via a secure connection. Any information you provide on the Site cannot be viewed by other people over the Internet. If you decide to make a purchase, all information will be encrypted using 128 bit SSL (Secure Sockets Layer) technology. This technology automatically encrypts your data before it is sent to DeNoir Wellness & Wellbeing Practice. It also encrypts all information that DeNoir Wellness & Wellbeing Practice sends back to you. SSL is widely used and offers the highest level of data protection between you and the DeNoir Wellness & Wellbeing Practice Server. For more information about SSL, visit Netscape’s website. SSL only works with SSL-capable browsers and does not encrypt emails.
80.2. These conditions are subject to German law and must be interpreted in accordance with it. Any action or other form of proceeding brought by either party against the other party arising out of or in connection with these Terms shall be brought in the district court of the county in which DeNoir Wellness & Wellbeing Practice’s registered office is located, and the parties submit to the exclusive jurisdiction of such court for the purposes of any such action or proceeding.80.3. You may not assign these Terms or your rights or obligations hereunder without the prior written consent of DeNoir Wellness & Wellness Practice, which consent may be granted or withheld in DeNoir Wellness & Wellness Practice’s sole discretion.
80.4. The titles and subtitles contained herein are for convenience only and shall not affect the interpretation or meaning of any terms or provisions contained herein. If any of the provisions contained herein shall be invalid, illegal or unenforceable under the rules of law or public policy, all other terms and provisions contained herein shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not in is affected in a way that is materially disadvantageous to one party.
80.5. An ambulatory rather than a static approach should be taken when interpreting these provisions. These Terms constitute the entire agreement of the parties and supersede all prior agreements and representations, whether written or oral, between the parties or either of them relating to the subject matter hereof, and are not intended to confer upon any other person any rights or remedies under this Agreement unless expressly provided otherwise.
81 THIRD PARTY SERVICES
82 WARRANTIES AND DISCLAIMERS
82.1. You represent and warrant that all instructions and information you provide to DeNoir Wellness & Wellbeing Practice is accurate, true and correct.
82.2. Notwithstanding the generality of the foregoing, DeNoir Wellness & Wellness Practice makes no representations or warranties and does not warrant or guarantee continuous or uninterrupted access to or use of the Website or the services or other facilities provided by or through the Website .
83 MEDICAL DISCLAIMER
83.1. By booking a retreat, program or service offered by DeNoir Wellness & Wellbeing Practice, you agree to the following terms and conditions:
ALL INFORMATION ON WWW.DENOIR-PRAXIS.DE AND ON DENOIR WELLNESS & WELFBEBEBEN PRAXIS IS GENERAL INFORMATION TO PROMOTE HEALTH AND DOES NOT CONSTITUTE ADVICE ON MEDICAL OR PSYCHOLOGICAL CONDITIONS.83.2. I agree to the following disclaimer:
I understand that the information on this website does not constitute or replace any medical practice, medical diagnosis, prescription, psychological advice or self-help prescription for me or any mental, physical or emotional condition I may have.
I understand that the purpose of the retreat, program, package, coaching or any other service or information provided by DeNoir Wellness & Wellbeing Practice in any form is solely to provide information to promote health, wellness and well-being , and that how I use these services, retreats, programs, packages, coaching, and information is my decision and sole responsibility.
I further agree that I take full responsibility for how I use the information provided by DeNoir Wellness & Wellness Practice in any form. I understand that DeNoir Wellness & Wellbeing Practice does not claim to practice medicine, psychological counseling or any form of self-help therapy.
I release DeNoir Wellness & Wellness Practice and all employees and partners of DeNoir Wellness & Wellness Practice from all consequences of my decisions and actions when using the information offered by DeNoir Wellness & Wellness Practice services, programs and the website.
I understand that I should consult a physician before using any information or supplements described in articles, pages and consultations, programs and any services on the DeNoir Wellness & Wellbeing Practice blog and website.
- HEALTH QUESTIONNAIRE
84.1. The health questionnaire with all its answers only serves to prevent possible health damage caused by a wellness Therapie.
- CONCLUSION OF CONTRACT, PARTNERS, STATUTE OF LIMITATIONS
85.1. The contractual partners are the DeNoir Wellness & Well-being Practice and the customer. The contract is concluded when the customer’s application is accepted by the DeNoir Wellness & Well-being Practice. DeNoir Wellness & Wellbeing Practice is free to confirm the service booking in text form.
85.2. All claims against DeNoir Wellness & Wellness Practice generally expire one year from the start of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty by DeNoir Wellness & Wellness Practice.
86 GOVERNING LAW AND JURISDICTION
86.1. Without prejudice to any mandatory protections applicable in your country of residence, it is agreed that these booking conditions and any contract to which they apply are governed in all respects by German law and jurisdiction and that any disputes will be dealt with exclusively by the courts in 55543 Bad Kreuznach become. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of 55543 Bad Kreuznach Rhein Nahe in all disputes or disputes arising out of or relating to the use of the website and our services, waiving any objections object to the jurisdiction of such legal disputes or disputes before the courts of 55543 Bad Kreuznach Rhein Nahe and agree not to assert before any German court that such legal dispute was brought in an inappropriate place.87 OTHER
87.1. If any part of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, this will not affect the other provisions of these Terms and Conditions, all of which will remain in full force and effect. The invalidity of any provision is limited to the jurisdiction in which such provision was declared invalid.
87.2. The failure of DeNoir Wellness & Wellbeing Practice to enforce any part of these terms and conditions shall not constitute a waiver of that part.
87.3. In addition to any sections containing specific language regarding survival, the ownership rights, disclaimers, representations made by you, indemnities and limitations of liability will survive the termination of these terms and conditions.
87.4. As a result of these Terms and Conditions, no joint venture, agency or other type of relationship, partnership, employment or fiduciary relationship is created between you and DeNoir Wellness & Wellness Practice, other than as contracting parties as provided herein.
87.5. DeNoir Wellness & Wellness Practice will not be liable in any way for any failure to fulfill any obligation contained in these Terms and Conditions if such failure is due to circumstances beyond DeNoir Wellness & Wellness Practice’s control, such as force majeure.
87.6. If you need to contact DeNoir Wellness & Wellness Practice for a reason not already stated in these Terms, please use the following contact information: Email firstname.lastname@example.org
87.7 New customers
It’s normal to feel ambivalent when beginning the life coaching process – when spending money on yourself and when confronted with difficult feelings and problems. I want to help you make lasting change. It’s not always easy, but it’s an investment in yourself!
In our experience, you will achieve the best results when we commit to meeting in retreat sessions at least first in a 3 day retreat once a month, 1 to 3 times a year. We can then discuss whether your goals can be achieved by meeting less frequently.
There is often a wait of 6-12 weeks for a new customer appointment. If you would like to be seen sooner, you can email us and request to be placed on our waiting list (we will contact you when an appointment opens).
- FINAL PROVISIONS
88.1. Changes and additions to the contract, the acceptance of the application or these general terms and conditions should be made in text form. Unilateral changes or additions are ineffective.
88.2. The place of fulfillment and payment as well as the exclusive place of jurisdiction – also for check and bill of exchange disputes – in commercial transactions is the location of the DeNoir Wellness & Wellness Practice, provided that the customer meets the requirements of Section 38 Paragraph 2 ZPO and does not have a general place of jurisdiction in Germany Place of jurisdiction is the location of the DeNoir Wellness & Wellbeing Practice
88.3. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
88.4. In accordance with the legal obligation, the DeNoir Wellness & Well-being Practice points out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes (“OSPlatform”): http://ec.europa.eu/consumers/odr/ . However, the DeNoir Wellness & Wellbeing Practice does not take part in dispute resolution proceedings before consumer arbitration boards.89. NO WARRANTY; DISCLAIMERS
89.1. THE SERVICES, PRODUCTS AND CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE RESULTS.
89.2. WE MAKE NO WARRANTY THAT THE SERVICES, PRODUCTS OR CONTENT WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS. WE DO NOT WARRANT THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY SERVICES, PRODUCTS OR CONTENT.
89.3. YOU ACKNOWLEDGE AND AGREE THAT DENOIR WELLNESS & WELL-BEING PRACTICE AND ITS AGENTS, INCLUDING PROVIDERS OF COACHING SERVICES, ARE NOT NUTRITIONAL SCIENTISTS, MEDICAL PROFESSIONALS, PSYCHOLOGISTS, PSYCHIATRISTS, PSYCHOTHERAPISTS, STOCK BROKERS, FINANCIAL PROVIDERS ARE ATER, TRUSTEES OR CERTIFIED ACCOUNTANTS (CPAS). , AND AS FURTHER DESCRIBED IN SECTION 3, DENOIR WELLNESS & WÖWEBEBEN PRAXIS HEREBY DISCLAIMS ALL LIABILITY FOR ANY INJURY SUFFERED OR FOR ANY DECISIONS YOU MAKE AS A RESULT OF YOUR PARTICIPATION IN THE PROGRAMS/SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM DENOIR WELLNESS & WEWEBEBEBEN PRAXIS OR THROUGH THE SERVICES, INCLUDING THE COACHING SERVICES, IS INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR TREATMENT OR CREATE ANY WARRANTY, THESE IS NOT EXPRESSLY STATED, AND DENOIR WELLNESS & WELLBEING PRACTICE BEARS NO RESPONSIBILITY OR LIABILITY FOR ANY UNDESIRED RESULTS. ANY ACTION YOU TAKE BASED ON YOUR INTERPRETATION OF THE INFORMATION PROVIDED IN THE SERVICES OR COACHING SERVICES RESTS SOLELY WITH YOU. DENOIR WELLNESS & WELL-BEING PRACTICE MAKES NO PROMISES OR GUARANTEES THAT ANY ACTION TAKEN BASED ON THE INFORMATION OBTAINED THROUGH THE SERVICES WILL ACHIEVE A PARTICULAR RESULT OR DESIRED OUTPUT. DENOIR WELLNESS & WEWEBEBEN PRAXIS HEREBY DISCLAIMS ALL LIABILITY AND YOU WILL NOT HOLD DENOIR WELLNESS & WEWEBEBEFINEN PRAXIS NOR ITS AFFILIATES OR THIRD PARTY SERVICE PROVIDERS LIABLE FOR ANY POTENTIAL CLAIM FOR DAMAGES ARISING FROM ANY DECISIONS YOU MAKE BASED ON THE INFORMATION HAVE AN OPINION ABOUT IT HAVE RECEIVED THE SERVICES.
89.4. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.90. DISCLAIMER
90.1. Please read the following disclaimer and book a consultation, service, program or retreat provided you fully agree with the following statement:
90.2. On June 19, 2018 – B 2 U 9/17 R., the Federal Social Court (BSG) decided that the “spiritual healer” should be assigned to the healthcare system within the meaning of Section 2 Paragraph 1 No. 9 SGB VII. It doesn’t matter whether the method is recognized. Only the goal of the activity is decisive for the obligation to pay contributions to the health insurance association, said the highest social judges. The aim of the alternative treatment methods used is to cure and improve diseases, according to the BSG.
You agree that all of our services are subject to health promotion measures.
90.3. While intervention measures to prevent the occurrence or spread of diseases are based on knowledge of pathogenetic dynamics, our health promotion programs focus on strengthening individual abilities to cope with life and are based on salutogenic effects. Our offerings are all based on health promotion and do not focus on disease like prevention, but rather on determinants of health and well-being. In contrast to disease prevention, our retreats and programs as well as all of our services are health promotion measures and are not aimed at reducing or avoiding the risks of disease, but rather at strengthening health-promoting resources. The multidimensional intervention approach of our wellness and well-being health promotion (primordial intervention) starts with the analysis and strengthening of health resources and health potential of healthy people in different life situations and focuses on individual, social and environmental factors. At the individual level, people are empowered to increase their health chances through self-determined actions.
90.4. According to the decision of the Federal Constitutional Court of March 2, 2004 – AZ 1BvR 784/03 – there is an obligation to point out that all of our applications do not replace conventional medical diagnosis or conventional medical treatment.
90.5. The idea concepts and opinions expressed in the BioZellularReprogrammierung® system, programs, retreat and all offerings of the Sacred-Flame Center For LifeStyle Solutions & DeNoir Wellness & Well-being Practice are intended for educational purposes only.
90.6. These programs are offered with the understanding that Sacred-Flame Center For LifeStyle-Solutions & DeNoir Wellness & Wellbeing, its team and employees, do not provide any medical advice, and that the BioCellularReprogramming® retreat programs or strategy sessions are not intended to replace medical advice To diagnose, prevent, or treat any disease, condition, illness, or injury. The techniques and processes offered during consultations, services, protocols and retreats are not a substitute for consultations with your doctor, psychologist or alternative practitioner. Purchasing and participating in the BioCellularReprogramming® retreat and programs or consulting with Susan L. Uffenbrink and her team and employees does not constitute a professional relationship or medical advice or service. It is recommended that individuals experiencing unusual or symptomatic symptoms , receive medical care from a licensed physician or other licensed medical professional. Susan L. Uffenbrink shall not be responsible to any person or entity for any liability, loss or damage caused or alleged to be caused, directly or indirectly, by the use, application or interpretation of the material presented by Susan Uffenbrink during her consultations, services, retreats or programs became.
- VALIDITY91.1. The above conditions are valid from October 17, 2022.